Why is it important to maintain an original copy of the global ServiceNow configuration?

Maintaining an original copy of the global ServiceNow configuration is crucial primarily to facilitate future upgrades. This original copy serves as a baseline or reference point that ensures any upgrades to the system can be executed smoothly and without introducing errors. When a clear, unmodified baseline is available, it becomes easier to assess the impact of new features, enhancements, or changes. This strategy minimizes risks associated with upgrades, such as loss of functionality or unexpected side effects from new software versions.

Future upgrades may involve new functionalities that need to be integrated into the existing configuration. Having an original configuration allows for better planning and testing, making it easier to identify what will change and how those changes will interact with the existing setup. Furthermore, if problems arise during the upgrade, the original configuration can be referenced or restored to help troubleshoot and correct any issues effectively.

While compliance with standards, avoiding conflicts with other users, and allowing for easier customization are also important aspects of managing configurations, the direct link of maintaining an original copy to the upgrade process is particularly significant in ensuring that the environment remains stable and functional through continuous improvement.