If domain separation is needed, what should the request be directed to?

The correct answer is that the request should be directed to ServiceNow Sales when domain separation is needed. Domain separation is a critical aspect for organizations using ServiceNow, especially those that require distinct data visibility and access control across different business units or customers. ServiceNow Sales is equipped to address inquiries regarding domain separation, including providing insights on how it can be implemented based on the specific needs of the organization.

The Sales team can offer guidance on product capabilities, pricing, and the overall impact of implementing domain separation within the ServiceNow ecosystem. They can also facilitate discussions about licensing, scalability, and how domain separation could enhance operational efficiency and data governance for the organization.

In contrast, the support team is generally focused on resolving technical issues rather than facilitating new implementations or changes. Managers may lack the specific expertise needed to evaluate domain separation requirements thoroughly. External consultants may provide useful advisory services but usually require a contract or engagement, making direct engagement with ServiceNow Sales the most straightforward option for information and subsequent action.