Identify one primary goal of incident management in services.

The primary goal of incident management is to restore normal service operation as quickly as possible and minimize the impact on the business. This objective is crucial because when incidents occur, they can disrupt service delivery, potentially affecting users and business operations. Effective incident management involves quickly identifying and resolving these incidents to reduce downtime and maintain service quality.

Minimizing the impact on the business is essential as service disruptions can lead to lost revenue, decreased customer satisfaction, and damage to the organization’s reputation. The focus of incident management is to ensure that services are restored efficiently, thereby sustaining business continuity and supporting overall organizational goals.

The other options, such as developing new services, conducting market research, and enhancing team collaboration, while important in their respective contexts, do not align with the core purpose of incident management. These activities may contribute to overall service improvement or organizational effectiveness but are not the primary focus when addressing incidents.