During the implementation process, what is the main goal of interviewing end users?

The primary goal of interviewing end users during the implementation process is to understand user needs and expectations. This interaction is crucial because it allows the implementation team to gather insights directly from those who will be using the system. By engaging with end users, the team can identify specific requirements, preferences, challenges, and workflows that the software must accommodate. This understanding directly influences how well the system is designed and tailored to meet the actual operational demands, ensuring that the final product aligns with what users expect and need from their tools.

Additionally, this process helps to foster user buy-in, as users who feel heard and involved in the decision-making process are more likely to embrace the new system. It also provides an opportunity to clarify any misconceptions and ensure that the software will support the users in their daily tasks, ultimately leading to a more successful implementation.